Effective Date: 02/11/2016 | Last Updated: 24/03/2026
Mold Pro Solutions ("we," "us," or "our") operates the website moldprosolutions.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.
By using our website or engaging our services, you consent to the practices described in this policy.
1. Information We Collect
Information you provide directly:
- Name, email address, phone number, and mailing address
- Property address and details about your mold or water damage situation
- Photos or documents you upload through our forms
- Insurance information (if applicable to your claim)
- Payment and billing information
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
- Location data (general geographic area based on IP address)
Information from third parties:
- Referral partner information (if you were referred by a contractor, agent, or inspector)
- Google Analytics and advertising platform data
- CallRail phone call tracking data (call duration, caller ID, call recordings for quality assurance)
2. How We Use Your Information
We use your personal information to:
- Provide mold remediation, water damage restoration, and air quality testing services
- Respond to your inquiries and schedule inspections
- Process payments and manage billing
- Send project updates, estimates, and reports
- Improve our website, services, and customer experience
- Send marketing communications (only with your consent; you can opt out at any time)
- Comply with legal obligations and protect our legal rights
- Monitor and analyze website traffic and performance
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers: Third-party vendors who help us operate our business (payment processing, email services, cloud hosting, phone tracking via CallRail)
- Insurance companies: When processing claims on your behalf, with your authorization
- Referral partners: Limited project status updates to the partner who referred you (name and service type only — no financial or health data)
- Legal requirements: When required by law, court order, or government regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Project records (including inspection reports, remediation documentation, and air quality test results) are retained for as long as reasonably necessary for service documentation, warranty support, insurance documentation, dispute resolution, and applicable legal or regulatory requirements.
Marketing contact data is retained until you opt out or request deletion.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing emails at any time using the link in any email
- Do Not Track: We honor browser Do Not Track signals where technically feasible
To exercise any of these rights, visit our Data Privacy Request page or contact us directly.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption on all website pages and form submissions
- Secure cloud hosting with regular backups
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security assessments and updates
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
- Essential cookies: Required for website functionality (session management, security)
- Analytics cookies: Google Analytics to understand how visitors use our site
- Marketing cookies: To measure advertising effectiveness and deliver relevant ads
- CallRail tracking: Dynamic phone number insertion to track which marketing channels generate calls
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites (insurance providers, government resources, industry organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Mold Pro Solutions
- 🏛️ MHIC License 168584
- 📍 1 Big Acre Square, Gaithersburg, MD 20878, USA
- 📧 [email protected]
- 📞 (301) 351-4508
